Terms of Service

Effective 2026.11.08

This English translation is provided for convenience. If it differs from the Korean version, the Korean version governs.

Article 1 (Purpose)

These Terms set out the conditions and procedures for using Narin - Pet Memorial ("Narin"), and the rights and obligations of Narin's operator ("we" or "us") and its users ("you").

Article 2 (Definitions)

"User" means anyone who uses Narin under these Terms, including people who browse without signing in.
"Account" means a Narin account created by signing in with Google or Apple.
"Pet" means a companion animal that lived with a user and has passed away. A user who has memorialized a pet in a spot is called a "guardian."
"Spot" means a space in the 3D Memorial Hall and Memorial Forest where a pet is memorialized. A pet's details, photos, letters, and guestbook entries in one spot are together called a "memorial space."
"Messages" means letters and guestbook entries.
"Spot pass" means a paid pass used to use a new spot for 1 year or to extend the memorial period of a paid spot by 1 year. A spot used with a spot pass is called a "paid spot," and the one spot each account can use for free is called a "free spot."

Article 3 (Effect and changes to these Terms)

These Terms take effect by being posted on Narin's website and app, where anyone can view them.
We may change these Terms to the extent that doing so doesn't violate applicable laws. When we do, we'll announce the changes and their effective date at least 7 days before they take effect, or at least 30 days before for changes that are unfavorable to users.
If you don't agree to the changed Terms, you can delete your account. As we'll also state in the notice, if you keep using Narin past the effective date without objecting, you'll be deemed to have agreed.

Article 4 (Service agreement)

The service agreement is formed when you review these Terms and the Privacy Policy and sign in with a Google or Apple account.
You can't create an account if you're under 14.
You can browse the memorial and read messages without signing in.

Article 5 (Services)

Narin provides the following: exploring the 3D Memorial Hall and Memorial Forest, memorializing pets in spots, letters and guestbooks, leaving flowers and lighting candles, seeing other visitors' characters and emotes, app notifications, and inquiries.
You can use one spot for free. To use more spots or to extend a paid spot, you need to buy a spot pass under Article 6-2. All other features are free, and we won't charge you anything unless you make a separate payment.

Article 6 (Spots and memorial period)

Each account can use one spot for free and can use more spots with spot passes. Each account can use up to 10 spots, free and paid combined, and up to 3 pets can be memorialized in one spot.
A pet is made public after we review it against the criteria in Article 7 and approve it. If an application is rejected, you can edit it and reapply. If you don't reapply within 7 days of the rejection, we'll delete it.
The memorial period is 1 year from the date the spot is first approved. You can extend it by 1 year at a time, starting 30 days before it expires. Extending a free spot is also free, and a paid spot is extended with 1 spot pass. If only paid spots remain because you removed or deleted your free spot, when you extend one of them, we'll turn it into a free spot and extend it for free.
If you don't extend it, we'll keep the memorial space private for 30 days from the expiration date, and we'll restore it if you extend within that time. After the 30 days, we'll delete the memorial space and free the spot. A deleted memorial space can't be restored.
We'll notify you 30 days and 7 days before expiration through app notifications and in Narin.
Guardians can move their spot to another open spot or remove pets they've memorialized.

Article 6-2 (Spot passes and payment)

Spot passes are bought in the Narin app (iOS, Android) through in-app purchase on the App Store or Google Play. The price is ₩9,900 per pass; in other countries, it's the price the store sets for that country. We show the price and the contents of this Article in the app before you buy.
With 1 pass, you can use a new spot for 1 year or extend the memorial period of a paid spot by 1 year.
Passes you buy stay in your account until you use them and don't expire. When you sign in with the same account, you can also use them on the web and other devices. Passes can't be transferred to another account or exchanged for money.
A pass for a new spot is reserved for that spot when you apply and is used when we first approve the spot. If you cancel the application before approval or a rejected application is deleted, the reserved pass is returned. A pass for an extension is used immediately when you extend.
Payments are processed by the store, and payment methods and receipts follow the store's terms and procedures.
If you paid but didn't receive your pass, please reopen the app. If it still doesn't arrive, let us know through Contact us in Narin or at hello@narin.life, and we'll give you the pass after confirming the payment.
If a minor bought a pass without the consent of a legal representative, the minor or the legal representative can cancel that contract.

Article 6-3 (Cancellation and refunds)

You can request cancellation (a refund) of unused passes within 7 days of purchase. For passes bought on the App Store, request it from Apple (reportaproblem.apple.com). For passes bought on Google Play, request it from Google Play, or let us know at hello@narin.life and we'll refund it through Google Play.
Passes used on an approved spot and passes used for an extension count as digital content whose supply has begun, so cancellation is limited under Article 17(2)(5) of the Act on the Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률). We tell you this in the app before you buy.
If the store issues a refund, we take back that pass. If a pass already used on a spot is refunded, we leave the spot as it is if it's a free spot or can be turned into one; otherwise, we shorten that spot's memorial period by 1 year. If the shortened expiration date has already passed, the memorial space becomes private under Article 6(4).
If you can't use a pass or paid spot because of our fault, we'll return or refund that pass. If we shut down Narin, we'll refund unused passes and give a prorated refund for the remaining memorial period of paid spots.

Article 7 (Approval criteria)

We may reject an application, with the reason given, if it falls under any of the following.

Photos in which the pet isn't the main subject (photos focused on people, scenery, or captures of other images)
Photos of the pet's final moments or remains, or photos that show injuries
Personal information, such as a phone number, address, or license plate number, visible in a photo or text
Advertising or promotion (business names, contact details, links)
Profanity, defamation, sexually explicit or violent expressions, or hate speech
Photos belonging to someone else that were clearly taken from the internet

Article 8 (Messages)

Guardians leave letters in their own memorial space, and signed-in users leave guestbook entries in other memorial spaces. Anyone can read messages.
You can't edit messages you've left, but you can delete them. Guardians can delete guestbook entries in their own memorial space.
We block messages that contain profanity, derogatory language, links, or phone numbers, as well as posting the same message repeatedly. There's also a limit on the number of messages that can be left per day.
You can report other people's messages or block their writers. A message reported by 3 different people is hidden, and we review it.

Article 9 (Rights to photos and messages)

The rights to the photos and messages you upload belong to you.
You allow Narin to use those photos and messages to the extent necessary to show them on Narin's website and app and in its 3D memorial spaces. This permission ends when the photos and messages are deleted. We won't use your photos and messages outside Narin without your consent.
You may upload only photos and messages that you hold the rights to or that the rights holder has permitted you to use. Photos and messages that infringe on others' rights may be deleted at the rights holder's request or when we confirm the infringement. Please report rights infringement through Contact us in Narin (Rights infringement) or to hello@narin.life.

Article 10 (User obligations)

You must not do any of the following.

Using another person's account or pretending to be someone else
Mocking or disparaging pets who have passed away or their guardians, or harassing other users
Posting profane, hateful, obscene, or violent content
Posting ads or promotions, or leaving the same message repeatedly
Posting other people's personal information or copyrighted works without permission
Using Narin by abnormal means, such as automated access or attacks on vulnerabilities, or interfering with its operation
Creating and using another account in place of a suspended account
Anything else that violates the law

Article 11 (Restrictions on use)

If you violate Article 10, we may take the following measures depending on the severity of the violation.
- Hiding or deleting messages, and rejecting applications
- Turning off posting: We delete all letters and guestbook entries you've left and stop you from leaving any more messages.
- Account suspension: We block sign-in and delete all letters and guestbook entries you've left. The memorial spaces of pets you've memorialized stay as they are until their memorial period ends.
Deleted messages won't be restored. Turning off posting and account suspension stay in effect until we lift them.
If you sign in with a suspended account, we'll let you know that it has been suspended.
If you object to a restriction, let us know at hello@narin.life. We'll review it and let you know the result.

Article 12 (Deleting your account)

You can delete your account at any time with [Delete account] in Settings. When you do, your account, the pets you've memorialized and their photos, the messages you've left, your flowers and candles, your inquiries, and your remaining spot passes are deleted right away and can't be restored. You can download photos before deleting your account, and you can request a refund for unused passes under Article 6-3 before deleting your account.
Payment records are kept for 5 years after you delete your account, separated from the account, under the Act on the Consumer Protection in Electronic Commerce.
If your account is suspended and you can't sign in, you can request account deletion at hello@narin.life (Account deletion and data deletion requests).

Article 13 (Changes to and suspension of the service)

We may change parts of Narin or pause it temporarily for maintenance. If an outage occurs that we couldn't announce in advance, we'll let you know after we fix it.
If we shut down Narin, we'll announce it in Narin at least 30 days in advance and let you download photos during that time. Spot passes and paid spots will be refunded under Article 6-3(4).

Article 14 (Liability)

You're responsible for the photos and messages you upload.
We're not liable for damages caused by events we can't prevent, such as natural disasters, a user's fault, or outages at other companies that provide sign-in, notifications, or servers.
For features we provide for free, we're liable only in cases of our intentional misconduct or gross negligence. For spot passes and paid spots, we're liable in accordance with applicable laws.

Article 15 (Dispute resolution)

These Terms are governed by the laws of the Republic of Korea.
If a dispute arises, you and we will first try to resolve it by discussion through hello@narin.life. Any lawsuit will be filed with the court that has jurisdiction under the Civil Procedure Act (민사소송법).
For payment-related disputes, you can apply for mediation to the Korea Consumer Agency (1372, no area code) or the Electronic Commerce Mediation Committee (www.ecmc.or.kr).

Addendum

These Terms apply from November 8, 2026.

Business information

Business name: Jipkok (집콕)
Representative: Suhwan Kim (김수환)
Business registration number: 193-17-02875 (Verify business information)
Mail-order business registration number: 2026-서울동대문-1740
Address: 서울특별시 동대문구 고산자로 505, 2층 가3호(제기동)
505 Gosanja-ro, 2F Ga-3, Dongdaemun-gu, Seoul, Republic of Korea
Phone: 010-5890-6595
Email: hello@narin.life
Hosting providers: Amazon Web Services, Inc., Cloudflare, Inc.