Privacy Policy

Effective 2026.11.08

This English translation is provided for convenience. If it differs from the Korean version, the Korean version governs.

The operator of Narin - Pet Memorial ("Narin") processes your personal information in accordance with the Personal Information Protection Act (개인정보 보호법). This policy applies to both Narin's website (narin.life) and its iOS and Android apps.

1. Personal information we process and why

Narin processes only the information needed to provide the service (Article 15(1)(4) of the Personal Information Protection Act). While you browse without signing in, we process nothing other than the connection information needed to deliver pages to you (see section 5 below) and usage statistics, which you can turn off in Settings (see "Usage statistics and error logs" below).

Account

To create your account and keep you signed in, we store how you signed in (Google or Apple), the user ID that company assigns, when you signed up, and your sign-in session data. We don't receive the email, name, or profile photo of your Google or Apple account.

When you memorialize a pet

We receive your pet's name, kind, birth date, date of passing, and photo, your words for your pet, and how we call you as the guardian, to review your application and show it in the memorial space. Once our team approves it, anyone can see it.

Letters, guestbook entries, flowers, and candles

We store the messages you leave and the names you sign them with, when you left them, and when you left flowers or lit candles, to show them in the memorial space and to count how many you can leave each day. Anyone can read the messages. We don't show who left a flower or lit a candle.

Reports and blocks

We store who reported which message and who blocked whom, to hide reported messages and to hide messages from people you've blocked.

Inquiries

We store the topic and message of your inquiry, attached photos, your device type (web, iOS, Android), app version, browser information, and our team's reply, to answer your inquiry and fix problems.

Spot pass payments

When you buy a spot pass in the app, we store the store you bought it from (App Store, Google Play), the store's transaction ID, the product, when you bought it, the amount paid and its currency, the store's country, and when it was refunded, to give you the pass, process refunds, and answer payment inquiries. To verify the payment, the app sends the receipt it received from the store (Apple's signed transaction information, Google's purchase token) to our servers. Payment methods such as card numbers are handled by the store, and Narin doesn't receive them.

To make sure no other account receives the pass, we attach your Narin account ID (a randomly generated ID) to the payment and send it to the store. Payment records are kept under the Act on the Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률) (Article 15(1)(2) of the Personal Information Protection Act).

App notifications

If you allow notifications in the app, we store your device's notification token, your device type, and whether you want anniversary reminders, to notify you of application results, anniversaries, your memorial period, and replies to your inquiries.

Restrictions on use

If we block you from writing or suspend your account, we store when that happened and the message, pet name, or beginning of the inquiry that led to it, to manage accounts that have violated our operating policies.

Usage statistics and error logs

To understand how the app and website are used and to fix errors, we collect the information below with Google Analytics and Firebase Crashlytics. We collect it even if you're not signed in, and we don't link it to your account. It stops as soon as you turn off "Help improve Narin" in Settings.

• Usage records: when you opened Narin and how long you used it, and when you used features such as signing in, applications, flowers and candles, letters and guestbook entries, emotes, switching halls, and inquiries, along with their type
• Device information: device type, operating system and its version, app version, browser, screen size, language, and the country and city estimated from your connection information (IP address)
• Identifiers: in the app, a random ID that Firebase creates for each device; on the web, a random ID stored in a cookie (see section 6 below)
• Error logs (app): what the error was and where in the code it occurred, the device's free memory and storage, and screen orientation

We don't send pet names, messages, photos, or account information. We don't collect advertising identifiers (IDFA, Advertising ID), and we don't use the collected information for advertising.

What we don't store

• Narin's servers don't store IP addresses. Google Analytics also doesn't store IP addresses after estimating the country and city from them.
• The positions and emotes of characters that other visitors see pass only through server memory and aren't stored. Characters aren't linked to accounts.
• Photos are redrawn on your device before they're uploaded, so information inside the photo, such as where it was taken, isn't sent along.

2. Retention and deletion

When we delete information, we remove it from the database and photo storage so it can't be recovered. Copies in database backups kept for outage recovery remain for up to 7 days after deletion and are then removed.

3. Sharing with third parties

We don't provide your personal information to third parties. The only exceptions are when the law specifically provides for it or when an investigative agency requests it through procedures under the law.

4. Who processes data on our behalf

5. Transfers outside Korea

Because we entrust processing to the companies below, personal information is transferred outside Korea (Article 28-8(1)(3) of the Personal Information Protection Act).

Cloudflare, Inc.

Contact

privacyquestions@cloudflare.com

Destination countries

The United States and the countries where Cloudflare has data centers. Photos are stored in the Asia-Pacific region.

Information transferred

Pet photos, photos attached to inquiries, and connection information (IP address) when you load pages and photos

When and how

Sent over the network when you upload photos or view pages and photos.

Purpose and retention period

Delivering pages and photos, and storing photos. Photos are kept for the periods in section 2 above.

Google LLC

Contact

support.google.com/policies/contact/general_privacy_form

Destination countries

United States

Information transferred

Android device notification tokens and notification content (including pet names). If you buy a spot pass in the Android app, the purchase token and your Narin account ID. If you have "Help improve Narin" turned on in Settings, the usage statistics and error logs described in section 1 above

When and how

Sent over the network when we send notifications, when we verify payments, and while you use the app and website.

Purpose and retention period

Sending notifications, verifying payments, analyzing usage statistics, and recording app errors. Notifications and payments are subject to Google's policies. Usage statistics and error logs are kept for the periods in section 2 above.

Apple Inc.

Contact

www.apple.com/kr/legal/privacy/contact

Destination countries

United States

Information transferred

iOS device notification tokens and notification content (including pet names). If you buy a spot pass in the iOS app, the transaction ID and your Narin account ID

When and how

Sent over the network when we send notifications and when we verify payments.

Purpose and retention period

Sending notifications and verifying payments. Once sent, they're subject to Apple's policies.

If you don't want your information transferred for notifications, turn off notifications for Narin in your device settings. You won't receive notifications while they're off. If you don't want your information transferred for usage statistics and error logs, turn off "Help improve Narin" in Settings. You can keep using Narin as usual with it off. The transfer to Cloudflare is essential for showing pages and photos, so if you don't want it, you won't be able to use Narin. The transfer to Apple and Google for verifying payments is essential for buying spot passes, so if you don't want it, you won't be able to buy passes. You can still use your free spot as usual.

6. Information stored on your device

We keep your sign-in session data, your appearance, sky, haptics, and statistics settings, the name you sign guestbook entries with, and any application you're in the middle of in your browser's or app's on-device storage. These are deleted when you clear your browser's site data or delete the app.

For usage statistics, the website stores a random ID in Google Analytics cookies (_ga and names starting with _ga_) and uses them for 2 years. When you turn off "Help improve Narin" in Settings, we delete these cookies and don't create them again. You can keep using Narin as usual even if you block cookies in your browser settings. Instead of cookies, the app keeps a random ID that Firebase creates for each device.

We use usage statistics only to improve Narin. We don't use any advertising tools, and we don't use the statistics for personalized ads.

7. Your rights and how to exercise them

You can ask at any time to access, correct, or delete your personal information, or to stop processing it.

• In your spot's details, you can view your memorialized pets, edit them before they're published, and remove them after they're published. You can delete any message you've left, one at a time.
• If you delete your account with "Delete account" in Settings, all your information is deleted immediately.
• Please send any other requests to hello@narin.life. We'll handle them within 10 days of receiving them and let you know the result. A legal representative or someone you've authorized can also make requests on your behalf.

Account deletion and data deletion requests

Sign in on the app or website, open Settings in the top right, and select "Delete account" to delete your account right away. Your account, memorialized pets and their photos, messages, flowers and candles, and inquiries are all deleted immediately and can't be restored. You can download the photos before deleting your account.

If your account has been suspended and you can't sign in, please request account deletion at hello@narin.life. Tell us how you signed in (Google or Apple) and the name or spot of the pet you memorialized so we can find your account.

8. Security measures

• All data exchanged with our servers is encrypted (HTTPS).
• For sign-in session data, we store only an irreversibly transformed value (a hash), not the original.
• The database can't be accessed directly from the internet, and the admin screens open only with the operator's account.
• Photos attached to inquiries open only at unguessable addresses, which are given only to the person who sent the inquiry and the operator.

9. Children under 14

Children under the age of 14 can't create an account on Narin. If we learn that information about a child under 14 has been processed, we delete it immediately.

10. Privacy officer

Please send privacy-related inquiries, complaints, and requests for remedies to the contact below.

Name

Suhwan Kim (김수환)

Contact

hello@narin.life

11. Remedies for privacy infringement

To seek a remedy for a privacy infringement, you can apply for dispute mediation or counseling with the organizations below.

• Personal Information Dispute Mediation Committee: 1833-6972 (no area code), www.kopico.go.kr
• Personal Information Infringement Report Center: 118 (no area code), privacy.kisa.or.kr
• Supreme Prosecutors' Office: 1301 (no area code), www.spo.go.kr
• Korean National Police Agency: 182 (no area code), ecrm.police.go.kr

12. Changes to this policy

If we change this policy, we'll announce it on this page and in Narin starting 7 days before the change takes effect. Changes that significantly affect your rights will be announced starting 30 days in advance.

This policy takes effect on November 8, 2026.